Le Conseil régional de l’épargne publique et des marchés financiers (CREPMF) annonce avoir autorisé la Sgi, la CGF Bourse, à exercer l’activité de bourse en ligne sur le marché régional de l’UMOA. La CGF Bourse doit, dans le cadre de ses activités de bourse en ligne, se conformer strictement à la réglementation en vigueur sur le marché financier régional de l’UMOA.
Lors du lancement de cette initiative, le 16 septembre 2020, M. RIPERT BOSSOUKPE, Secrétaire Général du Conseil Régional de l’Epargne Publique et des Marchés Financiers de l’UMOA, précisait que sur la trentaine de SGI agréées, seulement une dizaine a manifesté l’intérêt pour réaliser les tests à l’issue desquels, deux (2) SGI ont donné une totale satisfaction. En effet, ces SGI disposent des équipements informatiques nécessaires à la mise en place de la bourse en ligne et d’une plateforme qui prend en compte les messages du FIX et respecte les caractéristiques des ordres de bourse. La SGI BOA Capital Securities est la première des Sociétés de Gestion à mettre en place un dispositif effectif de Bourse en ligne.
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Félix Tshisekedi annonce en douce la fin de la coalition FCC-CACH (Tribune de Serge Gontcho)
L’adresse tant attendue du Chef de l’État a eu lieu sans les effets apocalyptiques souhaités par certains et craints par d’autres. En six minutes, il a décrit les conditions dans lesquelles le pays est sorti du contexte difficile de l’ère Kabila, avec des élections compliquées, contexte qui a conduit au choix de la coalition FCC-CACH pour les premiers pas dans le Congo post-Kabila.
L’élément central de sa communication a été l’annonce implicite, de la fin de la coalition FCC-CACH, quand il affirmé qu’ « il n’est plus question de laisser à un seul groupe la gestion de l’avenir du pays ». On sait que le FCC a toujours été jaloux de ses avantages, allant jusqu’à exclure l’AFDC de Modeste Bahati, pourtant poids lourd du FCC, des postes au Gouvernement et dans les entreprises publiques. Or, par cette annonce, Félix Tshisekedi ouvre la porte à la bande à Bahati, mais aussi à l’opposition LAMUKA petit et grand modèle. Or, les députés de Jean-Pierre Bemba et ceux de Moïse Katumbi étaient au Palais du peuple le jour de la prestation de serments des juges constitutionnels, un soutien qui compte.
Que va faire le FCC, qui n’aime pas partager ? Entrer dans l’opposition ? Ou imposer la cohabitation au nom de sa majorité parlementaire ? Cornélien. Jusqu’à ce jour, le FCC n’a cessé de perdre des points. La prestation de serment des juges à la Cour constitutionnelle est la dernière défaite d’une série qui commence à être longue. Désormais, ce sont les députés du FCC qui sont placés devant le choix : jurer fidélité à un bateau qui prend eau, et risquer de sombrer avec lui, ou trahir … Ce n’est pas facile de se découvrir gibier quand on a été chasseur toute sa vie.
Fatshi a été astucieux. Il n’a pas dissous l’Assemblée, ce qui l’aurait soumis à en chercher une nouvelle, sans moyens financiers ni une CENI acceptée. Il laisse au FCC le soin de consommer sa témérité en poursuivant l’action en justice contre les ordonnances présidentielles (et perdre), ou faire profil bas. En même temps, il agace et isole davantage Fayulu, qui devra choisir entre saisir la main tendue na molili, ou continuer d’aboyer, et se mettre à dos la population qui lui demandera pourquoi il refuserait encore une fois la main tendue de son ex-ami.
Au bout de ces consultations, Tshisekedi reviendra encore vers le souverain primaire, pour … pourquoi au fait ? On ne sait pas, mais la pression n’est pas sur lui, et il a le temps de se voir venir, en attendant, assis dans un bon fauteuil avec une bonne bière à portée de main, il peut suivre la télénovelas « un chasseur se sachant chassé par son ex-chien de chasse ne sait plus chasser », avec des acteurs du FCC et de LAMUKA.
Serge Gontcho di Spiritu Sanctu (+ 243 81 27 22 490)
Conscience Nationale en Action (CNA)
L’article Félix Tshisekedi annonce en douce la fin de la coalition FCC-CACH (Tribune de Serge Gontcho) est apparu en premier sur Matininfos.NET – Information de la RDC en toute impartialité.
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Little progress on disputed Abyei region between Sudan and South Sudan
Despite the strengthening of the relationship between Sudan and South Sudan, little progress has been made regarding the disputed Abyei region, the head of UN Peacekeeping told the Security Council on Thursday.
NEW YORK, USA, October 23, 2020,-/African Media Agency (AMA)/-Jean-Pierre Lacroix briefed ambassadors on recent developments concerning the oil-rich border area, where the UN interim security force, UNISFA, has been deployed since 2011 to protect civilians and humanitarians.
He recalled the signing earlier this month of an historic peace agreement between the Sudanese authorities and several armed groups from Darfur following a year of negotiations facilitated by South Sudan.
The two neighbours have also signalled their intention to relaunch the political process to discuss the final stages of Abyei and its border areas, which Mr. Lacroix described as a positive development.
“However, despite this continued rapprochement between the Sudan and South Sudan, the peace process has made little progress in Abyei. The main developments at the local level were the appointments by Juba and Khartoum of their respective chief administrators”, he said.
“This constitutes an unprecedented political development as it is the first time Abyei has two appointed chief administrators.”
Volatile security situation
Meanwhile, the security situation in Abyei remained volatile.
Mr. Lacroix reported that since April, there have been four attacks against UNISFA personnel and four incidents of intercommunal violence, including armed attacks on villages.
While the force continued to engage leaders from the Nginka and Misseriya communities, the violence has had a negative impact on peace efforts.
Reduced force strength
The UN peacekeeping chief also reported on issues facing UNISFA, which has a mandated deployment of 640 police personnel. This figure includes three Formed Police Units consisting of 160 officers each. However, staffing currently stands at 35, with 16 officers set to end their assignments in the coming weeks.
“Since no visas have been issued for any new officers who could be deployed as replacement, the strength of the police component will reduce to 19 officers. Consequently, this situation will inevitably lead to the closure of some team sites in UNISFA, and will have a negative impact on the mandate implementation”, said Mr. Lacroix.
The non-issuance of visas, coupled with COVID-19 travel restrictions, has also affected China and Tanzania who must conduct reconnaissance visits to the area ahead of sending personnel for the force. https://news.un.org/en/sites/all/themes/bootstrap_un_news/localization/webcast-player/?videoId=6203903905001&autoplayparam=0#t=00h00m00s
Cooperation on oil production
The Security Council heard in addition from the UN Special Envoy for the Horn of Africa, Parfait Onanga-Anyanga, who also commended the growing engagement between Sudan and South Sudan.
“As the countries now strengthen their relationship, they are no longer likely to pursue activities that undermine each other’s stability”, he said.
The Special Envoy reported on continued cooperation in oil production. Last month, the two countries signed a protocol on the resumption of production in the Unity and Toma South oil fields in South Sudan, with 15,000 barrels per day expected soon.
“The deal includes details on the transfer of crude oil to Sudan for its domestic use. In return, Sudan will provide technical support”, he said.
“Before the agreement, South Sudan was providing 30,000 barrels per day of crude oil to Sudan. The deal is in line with South Sudan’s plan to return to its pre-conflict production level of 350,000 barrels per day from its current 150,000 barrels per day .”
Distributed by African Media Agency (AMA) on behalf of UN News.
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Winning over Customers; 3 Lessons from a Hausa Koko Seller
I recently left the corporate world to pursue other interests. Within the first few weeks I experienced customer service that changed my perspective on how businesses irrespective of size, nature or product and service offering, can win over customers and retain them.
Winning over Customers
Winning over customers, occurs when customers are convinced they are getting the best product or service from your business, and have no reason to look elsewhere. One of my clients, a large retail outlet with a chain of eatery, has been won over by a savings and loans company. He once commented that he had shut his ears to the noise that other banks make about caring for customers, and will always remain loyal to this company. The institution apparently assisted him through difficult times in his business. He believed he owed allegiance to them because they helped him at a time when most universal banks would have said ‘no” to him. He also mentioned that the institution understands his needs and gives him hassle-free services.
Businesses adopt all manner of strategies aimed at attracting customers. Retailers may offer price discounts, or freebies all together to attract customers. Our financial institutions and telecom companies may take to promotional draws and huge investments in advertising with the hope of winning over new customers and generating higher revenue. Their strategies may attract some floating customers but to what extent are such businesses able to keep the people. Do all the strategies and cost borne yield positive results? How many of the advertising jargons or taglines translate into wow experiences for the customer? And do customers really experience all that are stated in taglines of companies?
Beyond huge costs, the advertising jibes and the seemingly customer friendly rhetoric, here are some simple lessons I drew from a local Hausa Koko seller about how businesses can win over customers and gain their loyalty.
Winning over Customers, lesson 1: Have a Valuable Product or Service
My experience started when upon enquiry I was directed to the best tasting Hausa koko in my local area. The person’s judgement was right and I was won over by the great taste on my first day. I’ve had it for breakfast for most mornings since then. Amid intense competition, with about four to five other koko sellers situated within a few yards from each other; this koko seller offers value to her patrons with a consistently good and peculiar taste which her customers find good enough to queue for. Her stall is the most crowded and you are likely to miss out on breakfast if you don’t get there by 9am. She has won over customers and gained their loyalty by offering a valuable product.
It is the intention of every business to offer products or services that will make customers come back for more. Offering value is essential to achieving this feat. The school leaver who has commenced a bead making business should focus on offering good quality beads with unique designs to win over customers. Likewise the local yoghurt manufacturer should strive to offer a product with high nutritional content and a consistent taste to win over customers. Service providers should offer value in terms of cost, accessibility and timeliness, etc. to win the trust of customers.
Investing in value may come at the expense of your business returns, but once customers have come to accept the value, returns will far outweigh any initial investments.
Winning over customers, lesson 2: Acquaint with your customers
Added to the great taste of the Hausa koko, the seller is extremely friendly. She maintains a pleasant look and appears to engage in polite conversations with her customers. She initiated conversation with me on the first day of my visit and could even recognize my car on subsequent visits. She got acquainted with how much I buy after a short time, and would quickly serve me and drop it in the car once she spots me. She would further enquire of my well-being after not seeing me for a while. Her service wowed me because I had not experienced such genuine customer service even when I visit large businesses who have well-crafted taglines and “customer-centric core values”.
This Koko seller may not have any of such written, but is living it. Some of these traits may sound ordinary but are rare in our customer service delivery, hence they should be emulated. I am certain that over the years her friendly nature has added considerably to her customer base.
Employees, particularly in customer facing roles, must be genuinely polite and friendly to all customers, not only to the people they are familiar with. For financial institutions, go beyond the rhetoric of caring for customers and strive to maintain close relationships will all customers. Also, find a means to measure performance on customer service. I work closely with a non-bank financial institution that has won over the hearts of their customers because of the relatively informal and friendly style of relating to customers. Their customers prefer to do business with them irrespective of promises of better service from other institutions because of the way they make them ‘feel’ when they visit their premises.
With a chunk of our businesses in the informal sector, it is necessary for service providers to create a relaxed atmosphere that will make ALL customers feel welcome. Unless you are otherwise serving a particular niche of the market, intentionally build a welcoming environment for both the market trader and a corporate official to want to do business with you. Interaction could be well enhanced by paying serious attention to customer data and using the various means of communication to interact in a two-way manner.
Lesson 3: Offer flexible Options and inform Customers
As a means to beat the intense competition, the koko seller offers convenience by making her meals available at different times during the day; mornings, afternoon and night time. Her flexible option keeps her customers constantly glued to her because her product is available at all times and there is no reason to look elsewhere. She further reminds customers who visit in the morning of her available times to ensure they are well informed to make buying decision.
Have flexible options to meet the varying needs of your customers, and they will have no reason to look elsewhere. Train your staff and ensure they are well informed about all available options to further inform customers. Staff should be talking more to customers. Once a customer is satisfied, it is a welcome opportunity to tell them more. This is free sales.
Winning over customers is not about the noise we make to attract them, more importantly it is about how we are able to impact the people who look to us for the service. To the customer, the sweetness of the pudding is in the eating.
Author: Amma Antwi
M-DoZ Consulting offers Business Consulting and, Corporate Training. Areas of expertise include Talent Development, Strategic Planning, Retail Operations, Business Communication, Risk Management, Customer Service Excellence and others. We also offer Retirement Planning Advisory Services.
You can contact us on: Tel: +233247-247-200, +23320-1196-080, Email: email@example.com, Facebook: facebook.com/mdozghana, website: www.mdozconsulting.com
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